June 07, 2019
From adding biometric options that ease airport processes, to tracking bags real-time via its mobile app, major American airline Delta is drawing the blueprint for the future of travel.
In December, the airline company launched the first-ever facial recognition biometric terminal in the US. Those flying internationally out of Atlanta Hartsfield-Jackson International Airport Terminal F have the option to use facial biometrics instead of a boarding pass or government-issued ID to check in, check a bag, pass through security and board flight.
Another easy way to check-in is through the airline app. The automatic check-in feature streamlines the check-in experience. This function automatically checks in eligible customers 24 hours prior to their scheduled departure — through an alert via email or push notification, with flight reminders, along with your boarding pass.
RFID luggage tagging and real-time tracking
The airline is the only carrier that has implemented a Radio Frequency Identification (RFID) bag tracking solution on a global scale to further improve its already-strong reliability for checked bags.
A quick note lets the traveler know when their bag is successfully loaded onto an aircraft, which carousel it will arrive for pickup and more, eliminating the worrisome thought of lost or misplaced luggage.
Wi-Fi on board
Customers who need to send a crucial email or message during the flight can do so, even without purchasing Wi-Fi. This complimentary capability enables travelers to stay fully connected with those on the ground and exchange real-time messages in flight with friends, families, colleagues, and clients via iMessage, WhatsApp and Facebook Messenger.
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