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PCSO launches ‘Ipaalam Kay GM’ 24/7 Hotline

August 09, 2019

With the aim to serve Philippine Charity Sweepstakes Office (PCSO) clients and the general public better, General Manager Royina Garma has launched a program that directly connects to the Filipino people by taking in suggestions, comments, complaints, feedback and anything relative to agency operations.

Dubbed “Ipaalam Kay GM,” it is based at the PCSO main office, Ground Floor, Conservatory Building, Shaw Boulevard, Mandaluyong City.

The program is a 24/7 communication medium that utilizes social media platform Facebook and call-and-text hotline.

PCSO launches ‘Ipaalam Kay GM’ 24/7 Hotline 1
PCSO General Manager Royina Garma PHOTOS BY ARNOLD RAMOS AND ALBERT PIQUERO

“Napakalaki po ng magiging role ng publiko sa ‘Ipaalam Kay GM.’ Napakarami pong daing ng mga mamamayan na dumadaan sa Hotline 8888, so naisip ko na the best way to have a direct contact with our clients who experience perhaps dissatisfaction on the delivery of our services, ang programang ito ang maglalapit sa kanila sa PCSO,” Garma said.

“Nakita po ninyo na walang pangalan or anything because I want the program to be sustainable. Welcome din po kami sa mga suggestion dito para sa ganun alam din po namin kung saan po kami mag-improve. Kasi I think the best judge if we are doing good is yung mga clients namin. Gusto ko total client satisfaction, 100 percent,” the new general manager expressed.

She also emphasized that transparency is the main purpose why she initiated the program and she wants to know and be informed about the real problem from the ground.

Concerned citizens are rest assured that all information sent are to be treated with confidentiality because information, suggestions and concerns go directly to her. She also reminded those who are seeking medical assistance to provide a phone number that the agency’s Charity Sector can reach them right away and state which area for coordination with any PCSO branch nationwide.

PCSO launches ‘Ipaalam Kay GM’ 24/7 Hotline 2
GM Garma (second from right) together with PCSO Chairman Anselmo Simeon Pinili (left) and Board of Directors Marlon Balite (second from left) and Ramon Ike Señeres (right).

The official Facebook page of the newly launched program is “Ipaalam Kay GM.” It can also be reached through call and text at 0998-4068640 for Smart mobile users and 0956-9654381 for Globe users.

Lotto is back

Coinciding with the launching of the “Ipaalamkay GM” is the announcement of the resumption of Lotto games (Lotto 6/42, Mega Lotto 6/45, Super Lotto 6/49, Grand Lotto 6/55, Ultra Lotto 6/58, 6 Digit Game, 4 Digit Game, Suertres Lotto and EZ2 Lotto) pursuant to the lifting of the suspension by the Office of the President on July 30.

“Mula po sa PCSO family, ipinaaabot namin ang pasasalamat sa ating mahal na Pangulong Rodrigo Roa Dauterte sa pahintulot niya na muling ipagpatuloy ang aming Gaming Lottery Operations. Ang lahat pong aming isinasagawang draw activities ay para lamang sa Lotto games,” Garma said.

“Para po sa kaalaman ng lahat, susundin po ng PCSO ang direktiba ng ating Pangulo na tanging Lotto lamang ang aming bubuksan. Ang STL at Keno ay hindi po kasama sa bobolahin natin dahil suspendido pa rin po ang mga games na ito. Hindi pa rin po maaaring magbenta ang ating mga Lotto outlets ng Scratch It tickets. Inaasahan po namin ang inyong patuloy na suporta sa PCSO Lotto games. Maraming salamat po,” GM Garma expressed during the public announcement pertaining to the resumption of Lotto games.

For public information, PCSO’s Charter states that 55 percent of its revenue is allocated for the prize fund, 30 percent goes to charity fund and the remaining 15 percent is utilized for operation expenses and necessary expenditures of the agency.

PCSO continues its endeavor to fight and eradicate illegal gambling and corruption as it thrives in serving the Filipino people, especially those who are in dire need of help.

Sa PCSO, bawat piso ng tulong, tungo sa pagsulong!

Credit belongs to : www.manilatimes.net

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