July 26, 2019
THE Social Security System (SSS) has to improve its services because its inefficiency is costing money, according to Finance Secretary Carlos Dominguez 3rd.
In his fourth State of the Nation Address on Monday, President Rodrigo Duterte tagged SSS as one of the five agencies “that need to drastically improve their service.”
Dominguez agreed with the President, saying he ordered the pension fund to digitize its system so it could better communicate with its members.
“My first review with SSS, I told them… our estimate is it costs you P7 to deliver P100 [worth of benefits],” he said, pointing out that the agency’s expenditures were “too expensive” compared to Malaysia and Japan.
SSS President and Chief Executive Officer Aurora Ignacio said the digitized services started even before she took office.
Services such as online application for social security number, payment reference number (PRN) inquiry and generation, employment report submission, submission of contribution and loan collection lists, salary loan application, certification of salary loan application, as well as filing of maternity and sickness notification, can now be made through different electronic and self-service facilities.
The SSS said it also implemented the Real-Time Posting of Contributions program in 2018, where contribution payments are posted immediately through the use of the PRN.
“We believe that through these online and electronic channels, our members and pensioners can easily transact their business with us. In fact, we have reengineered our Ease of Doing Business guidelines in the SSS to expedite and properly address the services needed by our transacting members,” Ignacio said.
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