The Bureau of Customs (BoC) announced yesterday that the Port of Legazpi’s Customer Care Center (CCC) has officially started its operations on 16 July 2020 to serve as a one-stop-shop for all customs-related transactions.
The CCC formally opened following the recent inauguration of the Port’s new Customs house and was formed in compliance to the bureau’s 10-point priority program and in support of the its commitment to streamline customs transactions.
According to Port of Legazpi District Collector Arsenia Ilagan, the CCC is meant to simplify and make all services provided by the bureau accessible in one place.
Through the CCC, concerns and inquiries shall be addressed either through online methods or via physical follow-up.
It will be manned by four personnel assigned to provide information for all queries, receive documents for evaluation, release of the same after the appropriate action from the concerned offices and receive cash payments.
Four areas comprise the CCC which includes the pass control area, information desk, document evaluation desk and cashier.
Assigned CCC personnel shall undergo training within this month to be well-equipped with the needed skills and expertise for efficient customer service.
Ilagan added that the new unit shall prevent unauthorized entry in port’s premises, prevent corruption due to minimal face-to-face transactions and help stop the transmission of the coronavirus.