“It may take time before trust and confidence in air travel is restored, that is why we decided to extend our flexible booking options until the first quarter of 2021,” announced Candice Iyog, CEB VP for Marketing & Customer Experience.
Passengers traveling until March 31, 2021 may rebook their flights as many times as they want.
They can also opt to put the full cost of their ticket into a Travel Fund valid for two years, with rebooking and cancellation fees waived.
A minimal fare difference may apply for rebooking of flights.
The two-year Travel Fund may be used not only to book new flights, but also to purchase add-ons, such as baggage allowance, preferred seats, pre-ordered meals, hygiene kits, and travel insurance.
Those with cancelled flights will continue to have options to get a Travel Fund valid for two years or Unlimited rebooking.
Both rebooking fee and fare difference are waived if new travel date is within 90 days from the original departure date; or Full refund.
“We will continue to monitor the operating environment and listen to the concerns of our passengers,” according to Iyog.
“We are encouraged by the reopening of domestic tourism and we will do our part in ensuring that our passengers travel with peace of mind,” she added.
“We are accelerating our digitalization efforts in line with our safe and contactless processes under this new normal, so we all feel confident to travel again.”
Passengers may conveniently manage their bookings online and choose their preferred option through the Cebu Pacific website: bit.ly/CEBmanageflight.
Passengers can log in using their Getgo account, if applicable, or enter their Booking Reference to access the booking online to make changes.
Bookings can be modified up to two hours before the flight.
Passengers may also update their contact information, addresses and correct misspelled names, nationality, birthdays and salutation through the same portal.
Those who booked their CEB flights via travel agencies must coordinate requests through their respective agents.
CEB has been rated 7/7 stars by airlineratings.com for its COVID-19 compliance as it continues to implement a multi-layered approach to safety, in accordance with global aviation standards.
These include contactless procedures, thorough cleaning and disinfection protocols for all aircraft and facilities, mandatory wearing of masks and face shields for both passengers and crew, as well as Antigen testing for CEB frontliners before duty.
On top of these, its aircraft area is also equipped with hospital-grade HEPA filters with 99.99% efficacy.
Credit belongs to : www.mb.com.ph