Home / Business / Crisis in home care; Snowboarders fight for refunds: CBC’s Marketplace cheat sheet

Crisis in home care; Snowboarders fight for refunds: CBC’s Marketplace cheat sheet

Business·MARKETPLACE

CBC's Marketplace rounds up the consumer and health news you need from the week.

Robert Foreman says it was ‘much better living at home’ after a severe stroke, but Paramed, the home-care company contracted to help, didn’t deliver, so he has to live in a nursing home.(Submitted by Willie Foreman)

Miss something this week? Don't panic. CBC's rounds up the consumer and health news you need.

Want this in your inbox? Get the newsletter every Friday.

Home care failed her husband in his final days. It's failing thousands of other Canadians, too

Nearly one million Canadians rely on some sort of home care support, but a investigation has found a shroud of secrecy around for-profit companies' use of public funds.

Across the country, home care is publicly funded, but how it's delivered varies widely. B.C., Saskatchewan and the territories deliver public home care themselves. All other provinces also contract private companies.

Ontario issues thousands of contracts to home-care providers to deliver services to about 700,000 people — some companies are not-for-profit, but the majority and biggest players are largely for-profit companies.

Critics say the broken system is providing substandard care — and sometimes no care at all — for those most vulnerable.

That was Maxine McLean's experience when her husband was sent home from an Ottawa hospital in February 2020 for palliative home care to be provided by Bayshore Home Care.

She told that in the six weeks leading up to her husband's death, much of the care that Bayshore promised was downloaded onto the family — and twice, nurses didn't come for more than a week, including in the eight days prior to his death.

Perhaps most traumatizing, she said, was Bayshore's expectation that her daughter — a nurse — would have to personally administer medication to ease her father's transition to death.

"She's crying," said McLean. "She says, 'Mom, I just can't.' I was in sheer and utter shock."

Public health care advocate Natalie Mehra said that's not surprising.

"People [leaving hospital] are promised the sun and the moon," she said. "And they get home and no home care materializes."

Marketplace repeatedly requested an interview with Bayshore but were directed to Home Care Ontario, the association that represents Bayshore.

They said the industry is in a staffing crisis but did not address the McLean family's concerns. Read more

Travelling abroad? You'll no longer have to show proof of a negative COVID test before coming home

One of the biggest remaining hurdles for fully-vaccinated travellers entering Canada will be removed at the end of the month.

The federal government announced Thursday that it will be removing the testing requirements at airports and land border crossings starting April 1.

Currently, travellers entering the country must show proof of a negative antigen or molecular test prior to their flight or arrival at the border.

The move comes two years into the pandemic as travel picks up and provinces and territories end restrictions involving vaccine passports, gatherings and masks. Read more

Travellers walk through Pearson airport in Toronto on Dec. 16, 2021.(Evan Mitsui/CBC)

They were promised refunds. Instead, seniors are still waiting on $15M from a failed development

More than 120 people waiting on roughly $15 million tied up in deposits they paid on a failed seniors complex development will have to wait even longer for their refunds after the group behind the project was granted creditor protection.

Trinity Ravine, which is affiliated with Pentecostal church Global Kingdom Ministries, sold buyers on a community that would help them live independently with programming, social activities and tailored amenities in Scarborough, Ont.

But construction on the two-tower, 605-unit "55-plus Christian lifestyle community" never began, and the parking lot where it was supposed to be built next to the church remains empty.

When some life-lease purchasers told CBC News last December they were having trouble getting their deposits back, Trinity Ravine promised refunds by mid-January.

But with the organization now going through Companies' Creditors Arrangement Act (CCAA) proceedings, they'll now have to wait at least another five months for their refunds. Read more

Lisa Lyn holds up a letter she received from Trinity Ravine about the Companies’ Creditors Arrangement Act (CCAA) process. She paid a $116,000 deposit for a penthouse for herself, her mother and grandmother to live in.(Angelina King/CBC)

Skiers, snowboarders complain of refund headaches with Vail Resorts

More than two dozen people from inside and outside British Columbia have contacted Go Public to complain about their experiences with the American company that owns Whistler Blackcomb and its so-called Epic Coverage refund policy.

Vail Resorts described the policy to Go Public as "a complimentary refund policy that provides refunds across a range of qualifying personal events (i.e. job loss, injury and illness) and qualifying resort closures (i.e. closure as a result of COVID-19)."

But for snowboarder Trevor Purvis, who could no longer use his ski pass after fracturing his right femur, making good on Vail's "epic" coverage was easier said than done.

According to the policy's terms and conditions, Vail pass holders are entitled to a refund for personal injury if that "injury prevents you from using your pass for 30 or more consecutive days."

Although Purvis says it took him months to even be able to walk without crutches, it wasn't until Go Pubic contacted Vail that he finally received his refund.

"It's vindication, but it's also like, this is silly. Nobody should have to do what I did to get 340 Canadian dollars," he said. Read more

Trevor Purvis is one of more than two dozen people who wrote to Go Public about refund woes with Vail Resorts, the American company that owns Whistler Blackcomb. He received a refund after Go Public contacted Vail.(Dillon Hodgin/CBC)

What else is going on?

Canada's inflation rate now at 30-year high of 5.7%

It's the highest the rate has been since August 1991.

Ontario to table legislation making PSW wage increase permanent: Ford

Wage increase for health workers is currently set to expire on March 31.

Metaverse real estate sales boom as businesses try to stake a claim in a 'risky' virtual world

Rewards could be high, but so are the risks in hyped-up digital landscape.

Marketplace needs your help

Calling all fans! We're celebrating our 50th season and we want to hear from you. If you're a big fan of the program, tell us why you love the show and how it makes a difference. Shoot a video with your family, in your community or classroom and you could be featured in our upcoming 50th Anniversary Special this fall. Email us at marketplace@cbc.ca.

Catch up on past episodes of on CBC Gem.

*****
Credit belongs to : www.cbc.ca

index.php

WestJet says it ‘proactively’ reduced its summer flight plans

WestJet says it will have fewer flights this summer compared to July 2019, in an …