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Air Canada found liable for chatbot’s bad advice on plane tickets

Air Canada has been ordered to pay compensation to a grieving grandchild who claimed they were misled into purchasing full-price flight tickets by an ill-informed chatbot.  Airline’s claim that online helper was responsible for its own actions was ‘remarkable’: small claims court. Air Canada has been ordered to pay compensation …

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Lululemon marketing complaint could be a test of Canada’s greenwashing laws, expert says

A Vancouver non-profit is calling on Canada’s competition regulator to launch a greenwashing investigation into Lululemon — saying that the athleisure brand is misleading consumers about its environmental practices.  Complaint comes amid swell of public pressure on Vancouver-based athleisure brand. A Vancouver non-profit is calling on Canada’s competition regulator to …

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